Delivery & Returns

Delivery Information

• The product price of £279.99 inc VAT includes shipping to mainland UK Monday – Friday on an economy service 2-3 days
• Next day delivery is available at £11.58 inc VAT
• Pre 9am – £52.80
• Pre 10am – £25.38
• Noon Delivery – £16.73
• Saturday Delivery – £34.81
• For next day orders, orders must be placed before 12 noon

Under Control Full Unit Return Procedure

If a customer wants to return an Under Control product (UC):

1. Customer makes contact via e-mail or telephone
2. Customer explains the wish to return the product and it has been un used
3. UC sales take details of contact and order details
4. UC sales ask why they wish to return – THIS IS IMPORTANT
5. UC sales ask the customer to confirm that the product has not be used and if it is found to of been used or damaged then a refund will not be issued
6. UC sales asks customer if they still have the packaging. If no UC sales will have to arrange to have a packaging box returned to the customer and explain the cost will be taken from the refund.
   1. If box required then an order for box with instruction on how to build to inputted (magento/Opera TBC)
   2. Order to be passed to PRG to dispatch box and dispatched within 1 working day
   3. UC sales to complete delivery note and invoice at Nil Value
   4. UC sales organise fedex of box
   5. UC sales note on magento box has been dispatched
   6. Fedex Delivers Box
   7. Customer receives box and instruction on how to assembly box
7. UC sales explains that when the goods are returned they will be evaluated before any credit is issued.
8. UC sales arrange with the customer a suitable collection day or customer agrees to return by their own means
9. UC Sales e-mail customer with confirmation of discussion and shipping note to attach to box
10. UC sales arrange collection with Fedex
11. Under Control Unit collected from Customer on date agreed
12. Unit Returned to International house
13. DL evaluates the returned unit
14. Once return confirmed UC sales contact customer via e-mail to confirm all ok and credit will be issued
15. UC sales arrange Credit to customer via Fantastic media
16. If the unit is evaluated and has found to be used/damaged
    1. UC sales contacts the customer and explains what they have found. Depending on what has been found UC will make the decision to refund or not.
    2. If UC decides that a refund is not possible this must be explained to the customer
    3. Then UC sales explain to customer we can either return the unit or a charge for refurbishment can be taken and UC keep. Refurb price dependant on damage if any
       1. If customer agrees to this UC sales confirm pricing to customer and refund difference to customer
       2. UC input repair on system as a job (magento/Opera TBC)

• Refund processed via fantastic Media

1. If the customer wants it returning UC sales arrange the return
2. UC sales input job for return on Magento/Opera (TBC)
3. UC sales arrange for DL in production to repackage
4. UC sales deliver and invoice (Nil Value)
5. UC sales arrange FEdex
6. UC add dispatched on to Magento include Fedex tracking number
7. Customer will receive dispatch communication
8. Fedex deliveries unit
9. Customer receives the unit back

 

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